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HomeAway Grows with Dyn - Looking Back Six Years After Going to the Cloud for a Much-Needed DNS Upgrade

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July 2015, IDC #257246 BUYER CASE STUDY HomeAway Grows with Dyn: Looking Back Six Years After Going to the Cloud for a Much-Needed DNS Upgrade Benjamin McGrath Robert P. Mahowald IDC OPINION In 2009, HomeAway, a vacation rental marketplace, found itself facing a classic IT provisioning decision: build versus buy. After previously purchasing its domain name system (DNS) for a very low cost through its datacenter provider, an excessive number of outages caused HomeAway's operations team to consider either running DNS itself in-house or finding a cloud-based DNS provider to run it for the company. Lenny Tropiano, director of IT Operations/Infrastructure, HomeAway (senior systems architect at the time), initially opposed the idea of letting a cloud provider run the company's DNS. Having run DNS servers for other companies before joining HomeAway in 2008, Tropiano was hesitant to give up control of what he thought to be a relatively simple functionality. However, Tropiano and HomeAway ultimately moved the company's DNS to Dyn, which Tropiano now says has definitely been the right decision. Not only did the company make necessary improvement to its DNS — no outages since switching — HomeAway has also come to rely on Dyn for new Web infrastructure capabilities beyond DNS. Running DNS and other Internet performance functions in Dyn's cloud has supported HomeAway's growth to nearly 10 times the company's size since 2009, a jump in scale that would not have been possible while running its DNS in-house. The transition of a young online company, suffering from outages and purchasing DNS as an afterthought, one that has grown and prospered with its cloud-based DNS provider, offers several key lessons. The steps along that transition that are highlighted in this Buyer Case Study include: HomeAway's DNS situation before 2009, which created an obvious need for a change The decision-making process in which HomeAway considered building and running its own DNS capabilities alongside a set of cloud-based partners, including Dyn The immediate and long-term impacts of choosing Dyn How Dyn has helped HomeAway gain a competitive advantage in the very competitive hospitality and leisure industry IN THIS BUYER CASE STUDY This IDC Buyer Case Study examines the prior situation and the results of the decision by HomeAway to move its DNS from an add-on with its datacenter provider to Dyn's cloud-based solution. The details surrounding this decision and process provide best practices and key considerations for other organizations facing similar situations. This process is relatable to not only organizations focused on DNS but any organization deciding between IT on-premises and in the cloud.

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